IT Support & Consulting

Your outsourced
IT department that
actually picks up.

Stop wasting time on IT fires. Aytomate provides proactive, AI-enhanced IT support and strategic technology consulting — so your team focuses on the business while we handle everything under the hood. Think of us as your IT department, minus the overhead.

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Support Metrics (Live)

14 min

Average first-response time

Resolve Rate

92%

First-contact resolution

Satisfaction

4.9/5

Client CSAT score

Proactive

73%

Issues caught before impact

We Support

Windows • macOS • Linux • Microsoft 365 • Google Workspace • VPNs • Printers • Firewalls • Routers • VoIP • SaaS Apps • Mobile Devices

01 / Managed IT Support

Proactive support that
prevents problems

We don't wait for things to break. Our AI-enhanced monitoring detects anomalies, our automation resolves routine issues, and our engineers handle the rest — 24/7 if you need it.

💻

Help Desk & Ticketing

Multi-channel support via email, chat, phone, and WhatsApp. Every ticket tracked, prioritized, and resolved within SLA — with full history and reporting.

Multi-channel ticket intake (email, chat, phone, WhatsApp)
AI-powered ticket triage and priority assignment
Tiered support (L1, L2, L3 escalation path)
Knowledge base and self-service portal
SLA tracking and breach alerting
Customer satisfaction surveys per ticket
Automated status updates and follow-ups
Monthly support performance reporting

🖥

Endpoint Management

Every laptop, desktop, phone, and tablet in your organization — monitored, patched, secured, and managed remotely. No more chasing individual machines.

Remote monitoring and management (RMM) deployment
Automated patch management (OS, apps, firmware)
Antivirus and EDR management
Software deployment and license tracking
Asset inventory and lifecycle management
Mobile Device Management (MDM) for BYOD
Disk encryption enforcement (BitLocker, FileVault)
Remote wipe capability for lost/stolen devices

☉

Proactive Monitoring & AIOps

AI-driven infrastructure monitoring that catches issues before your users notice them. Predictive alerts, automated remediation, and trend analysis — not just reactive ticket-chasing.

24/7 server, network, and application monitoring
AI anomaly detection and predictive alerting
Automated remediation for common failures
Capacity and performance trend analysis
Uptime SLA tracking with real-time dashboards
Incident correlation to reduce alert noise
Monthly health reports and optimization insights
Integration with ITSM and ticketing platforms

02 / Strategic Consulting

Technology decisions that
drive business growth

IT should accelerate your business, not hold it back. Our consulting services align your technology investments with your actual business goals — with honest advice and practical roadmaps.

vCIO — Virtual Chief Information Officer

Fractional CIO leadership for businesses that need strategic IT direction without the $200K+ salary. Your vCIO sits in executive meetings, sets technology direction, and makes sure every IT dollar drives business value.

IT strategy development and technology roadmapping
Annual IT budget planning and optimization
Board-level technology reporting and presentations
Vendor evaluation, negotiation, and management
Digital transformation planning and execution
IT governance framework implementation
Risk assessment and business impact analysis
Quarterly business reviews (QBRs) with KPI tracking

IT Infrastructure Planning

Whether you're opening a new office, scaling to 100 employees, or modernizing legacy systems — we plan the infrastructure that supports where you're going, not where you've been.

New office IT buildout planning and execution
Infrastructure assessment and optimization
Hybrid work environment design
VoIP and unified communications setup
Print and peripheral management strategy
Meeting room technology and AV design
Wi-Fi and network planning for new spaces
Documentation and runbook creation

Vendor & License Management

You're probably paying for software you don't use and getting overcharged by vendors. We audit your stack, negotiate contracts, and ensure you're getting value from every subscription.

SaaS and software license audit
Unused license identification and cancellation
Vendor contract review and renegotiation
Microsoft 365 and Google Workspace optimization
Shadow IT discovery and consolidation
Renewal calendar management
Vendor performance monitoring
Procurement advisory for new technology

Compliance & IT Governance

Regulatory requirements keep expanding. We implement IT governance frameworks that satisfy auditors, protect your data, and don't slow your team down.

IT policy development (acceptable use, BYOD, data handling)
Compliance alignment (GDPR, HIPAA, SOC 2, ISO 27001)
Access control and identity management
Data classification and protection policies
Audit preparation and evidence collection
Security awareness training programs
IT risk register management
Incident response plan development

03 / Specialized Support

Beyond break-fix:
services that scale with you

As your business grows, your IT needs change. These services evolve with you — from employee onboarding to disaster recovery.

👤

User Onboarding & Offboarding

New hire starts Monday? We handle everything: account creation, device provisioning, app access, training links, and security setup. When someone leaves, we handle revocation just as fast.

Automated account creation (email, apps, tools)
Device setup, imaging, and delivery
Access provisioning based on role templates
Welcome guide and self-service resources
Offboarding: access revocation within 1 hour
Device recovery and data wiping
License reassignment and recycling
Compliance documentation per event

🔒

Backup & Disaster Recovery

Your data is your business. We implement, monitor, and regularly test backup and recovery systems — so when disaster strikes, recovery is measured in minutes, not days.

Automated daily backups (local + cloud offsite)
Microsoft 365 and Google Workspace backup
Server and database backup management
Quarterly backup restore testing
Disaster recovery plan development
RPO/RTO definition and SLA alignment
Ransomware recovery planning
Business continuity documentation

📧

Email & Collaboration

Microsoft 365 or Google Workspace — we manage the entire collaboration stack. From mailbox migrations to Teams/Slack optimization, shared drives, and security policies.

Microsoft 365 and Google Workspace administration
Email migration (any platform → M365/Google)
Spam filtering and email security (DMARC, SPF, DKIM)
Shared mailbox and distribution list management
Teams/Slack setup and governance policies
SharePoint/Google Drive structure and permissions
Calendar and meeting room management
Data retention and archival policies

04 / Plans

Predictable IT costs.
No surprises.

All plans include monitoring, ticketing, and a dedicated account manager. Scale up or down monthly.

Essential

Helpline

$49/user/mo

For small teams (10-25 users)

Email and chat support (business hours)
Endpoint monitoring and patching
Basic antivirus management
Monthly health report
User onboarding/offboarding
Knowledge base access
24/7 support
vCIO advisory

Get started

Professional

Command

$89/user/mo

For growing businesses (25-100 users)

Everything in Helpline, plus:
24/7 help desk (phone, email, chat, WhatsApp)
Proactive monitoring and AIOps alerting
EDR and advanced security management
Microsoft 365 / Google Workspace admin
Backup management and monthly DR tests
Vendor management and license optimization
4 hours/month vCIO advisory

Get started

Enterprise

Autopilot

Custom

For organizations with complex needs

Everything in Command, plus:
Dedicated IT engineer (full or part-time)
Full vCIO engagement (strategy + execution)
Compliance program management
On-site support when required
Custom SLAs (15 min response available)
Quarterly business reviews with leadership
IT budget planning and procurement

Minimum 10 users. Volume discounts available for 50+ users. Get a custom quote →

05 / Why Aytomate

Why businesses choose us
as their IT partner

⚡

14-Min Average Response

When you call, someone answers. When you submit a ticket, it gets picked up in minutes — not hours. That's our commitment.

⚙

Proactive, Not Reactive

73% of issues caught before users notice. AI monitoring, automated patching, and trend analysis mean fewer fires and more uptime.

📋

Strategic, Not Just Technical

Our vCIO service means you get a technology leader in your corner — aligning IT with business goals, not just fixing computers.

💰

Predictable Costs

Flat per-user pricing. No surprise invoices, no nickel-and-diming. You know exactly what IT costs every month.

🔒

Security Built In

Every support plan includes endpoint security, patching, and backup. Security isn't an add-on — it's standard.

🌐

We Know Infrastructure

We operate ISP networks, manage production servers, and build custom software. Your IT support team understands your stack deeply.

Your outsourcedIT department thatactually picks up.

Proactive support thatprevents problems